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Response Management System Product List

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[Data] IoT Platform "IoT Cube" Pay BOX

[Data] IoT Platform "IoT Cube" Pay BOX

Bring offline devices online! Check cash and cashless sales in real-time.

In this document, we introduce the IoT platform "IoT Cube" Pay BOX. It allows for centralized management of sales, including cash and QR code payments, remotely, as well as monitoring the operational status of machines and managing the inventory of prizes. Additionally, it enables targeted maintenance support for machines, leading to improved labor productivity and efficiency in operations. We have included sections such as "What is the IoT platform/Pay BOX," "Solving the challenges of coin-operated devices," and "Case studies of implementation effects," so please take a look. [Contents (excerpt)] ■ What is the IoT platform/Pay BOX ■ Solving the challenges of coin-operated devices ■ Feature 1: Remote management ■ Feature 2: Supports various cashless payment options with a single QR code ■ Feature 3: Compatible with various devices and usage scenarios ■ Feature 4: Security-focused IoT platform *For more details, please refer to the PDF document or feel free to contact us.

  • IoT
  • Response Management System

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Cloud-based SaaS platform 'Discoveriez'

Cloud-based SaaS platform 'Discoveriez'

A contact center solution that supports the "discovery" of business opportunities from customer feedback.

"Discoveriez," provided by G-NEXT, is a SaaS platform that supports the digital transformation of customer interactions by centrally managing and sharing information and documents generated from customer interactions, as well as communications with related departments. ■ Simplifies and streamlines complex customer interactions and workflows ■ Automates data processing and master creation of accumulated forms and unorganized information ■ Achieves risk management through incident information analysis and alert issuance *For more details, please contact us at https://discoveriez.jp/.

  • Other Software
  • Response Management System

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Inquiry complaint handling and escalation system "G Answer Navi"

Inquiry complaint handling and escalation system "G Answer Navi"

Centralized management of customer information and interaction history! A system that enables thorough customer support as an organization.

"G Answer Navi" is an inquiry and complaint response and escalation system that allows anyone to provide the same quality of response in real-time based on a shared database of inquiry, complaint information, and repair requests. It enables the management of information that was traditionally communicated through paper, fax, phone, or verbally using a unified interface. By referring to customer profiles, past interaction histories, and purchase histories, the entire organization can work together to provide accurate and speedy responses, thereby enhancing customer loyalty and satisfaction for existing customers. 【Features】 ■ Records inquiry and complaint details and visualizes information ■ Builds a CTI (simple call center function) while utilizing existing PBX ■ Thoroughly manages status as an organization to prevent missed responses ■ Achieves "visualization" by allowing various information to be displayed on a portal screen ■ Seamless integration with core systems, etc. *For more details, please download the PDF or feel free to contact us.

  • CRM (Customer Relationship Management System)
  • Other Software
  • Response Management System

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